> Term and Conditions

Term and Conditions

These terms and conditions apply to the use of this website at www.albetta.co.uk (the “website”). Accessing this website and/or placing an order indicates that you agree to be bound by these terms and conditions.  Please read these terms and conditions carefully before placing an order for any goods from our website.

We may revise these terms and conditions at any time. You should check this website regularly to review the current terms and conditions. If you do not wish to accept any new terms and conditions, you should not continue to use this website. The terms do not affect your statutory rights.

You must be eighteen years old or older to use this website. If you are under eighteen, you may only use this website with the agreement of, and under the supervision of, a parent or guardian.

You warrant that all details you provide for the purposes of ordering or purchasing goods are true, accurate, current and complete, and that the credit or debit card you are using is your own and there are sufficient funds to cover payment of the product(s) ordered.

We can be contacted at:

Albetta Online Ltd
Cherry Tree House
Long Walk
Chalfont St Giles
Buckinghamshire
HP8 4AN

Email: info@albetta.co.uk
Phone: +44 (0)7517 724581

Our company registration details are:

Name & Registered Office:

Albetta Online Limited

48 King Street
King's Lynn
Norfolk
United Kingdom
PE30 1HE

Company No. 07386755

Prices and promotions

All prices and charges on the website are shown in UK pounds sterling. They include any VAT payable at the current rates. Where we charge separately for packing, postage and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this website. We are not responsible for any other importation taxes, sales taxes or charges that may be levied at the delivery destination.

Although we endeavour to ensure that all pricing information on the website is accurate, occasionally an error may occur and goods may be mispriced. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order; or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.

Prices that are reduced for sales and promotions are only valid for the specified period.

We reserve the right to adjust prices, offers, goods and specification of goods on the website at our discretion at any time before (but not after) we accept your order.

Ordering

All orders made by you through the website are subject to acceptance by us and product availability. We may choose not to accept your order for any reason and will not be liable to you in those circumstances.

When placing an order, you agree that any and all information given is accurate and complete.

After submitting an order to us we will send you a confirmation email to the email address given in your order, detailing your order reference number and the goods ordered. Please note this email is an acknowledgement and is not an acceptance of your order. Acceptance of your order takes place when we despatch your goods.

You must check that all the details on this confirmation email are correct and contact us as soon as possible if anything is incorrect.

If you order goods which are not available from stock, we will contact you by email and you will have the option to wait until the goods are available or cancel your order in accordance with our cancellation and returns policy.

Payment

Payments can be made securely by Paypal or credit card.

All credit or debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. 

Delivery

Please refer to the delivery section on this website for information on delivery charges to the UK.  Delivery charges elsewhere available on request.

We make every effort to despatch your order as soon as possible. The delivery period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order.

Cancellation and returns/exchanges

 We hope that you will be delighted with your order. If for some reason you are not satisfied and would like to return a product for a full refund or exchange please, in the first instance, email info@albetta.co.uk, stating your order reference number and reasons for the return. If you would like to exchange a product for an alternative item(s) or size(s), please let us know which replacement item you would like and this will be reserved for you and sent out when we receive the items you are returning. Please note that there is no further delivery charge for replacement items.

Once you have contacted us via email as stated above, please return the relevant item(s) in an unused state complete with tags in the original packaging, along with a note of your order number, within 14 working days of receipt of the goods. Please note that we will refund return postage only if items are faulty or damaged so you will otherwise be liable for any charges incurred when returning the goods. We recommend that you obtain proof of postage from the Post Office as we cannot accept liability for goods lost or damaged in transport.

If the goods we have supplied are faulty or damaged, and provided that you have notified us within 14 days of receipt of the goods and have returned the product to us in an unused state complete with tags in the original packaging then we will replace the goods with no further delivery charge and refund the return postage costs (please supply proof of postage to enable us to process a refund).

Please return items to:

Albetta Online Ltd
Cherry Tree House
Long Walk
Chalfont St Giles
Buckinghamshire
HP8 4AN

If you wish to cancel an order for any reason before it has been sent, please contact us via email at info@albetta.co.uk. If your order has already been dispatched, then we are unable to cancel the delivery. However, you are still able to return the items to us for a full refund. Once we have heard from you that you wish to cancel an order, any sum debited to us from your credit or debit card will be re-credited within 30 days of your order, provided the goods you return are in the same condition that they were delivered to you.

Links to and from other websites

Links to third party websites are provided for your convenience and if you use these links, you will leave this website. We are not responsible for these websites or their content or availability. If you decide to access any of the third party websites linked to this website, you do so entirely at your own risk.

Liability

We do not accept liability for any errors and/or omissions contained in our website and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.

We have taken every measure to provide accurate product images for each product for sale on the website. However, due to a number of different factors such as Internet browsers, monitor colour contrasts etc., we cannot be held responsible or liable for any differences in colour between the image and the actual product.

We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, or that the website or the server that makes it available are free of viruses or bugs. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website.

Law

The conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

This website and its content is copyright of Albetta Online Ltd - © Albetta Online Ltd 2011. All rights reserved.  Any redistribution or reproduction of part or all of the contents in any form is prohibited.

Albetta designs and products are copyright of Albetta International Ltd. All rights reserved.  Any reproduction of part or all of the designs in any form is prohibited.

Effective:  May 2013